As a Guest Experience Supervisor, your goal is the fun, engaging, efficient and safe movement of guests through the attraction.  You will lead and coach a group of Guest Experience Guides to ensure team members have engaging interactions with our guests by bringing their best and anticipating guests’ needs while following Flyover standards and operating procedures. The Guest Experience Supervisor should always strive to represent both Flyover in Las Vegas as well as maintain a positive attitude.

The wage for this position is $24.48/hour, and a full breakdown of benefits and perks will be provided during the interview process.

       Reporting to the Guest Experience Manager, your duties include, but are not limited to:

• Act as the Manager on Duty for Operations daily
• Hire, train, lead, support, and coach the team of Guest Experience Guides
• Contribute to building a respectful environment where safety comes first
• Anticipate and actively respond to guest needs to elevate guest experience and hospitality at Flyover in Las Vegas and managing guest flow capacity/communication with the Ride Operators to ensure max seat occupancy
• Be proficient user of point of sale and operations systems to ensure all transactions (FIT’s, groups, pre-paid voucher, ticket, retail, food & beverage, passenger sorting) are processed efficiently and accurately ensuring a seamless guest experience- Including RTP, Micros and Retail Pro, and ensuring cash is handled per our FOLV SOPs
• Able to work every guest facing position effectively as the business needs
• Participate in the performance management of all hourly team members
• Gather and effectively communicate daily operational information, and answering questions about Flyover experiences/products, assisting FOH and BOH members as required
• Respond to ride malfunction and emergency situations in accordance with standards
• Assist with updating and developing Standard Operating Procedures
• Assist Managers with special projects as requested

This list describes a lot of what a Guest Experience Supervisor does, but no job description can anticipate every single issue or project that could come up. Pursuit and Flyover Las Vegas might need to reduce, add or change job tasks from time to time.    

• Excellent interpersonal and communication skills, in all situations, ranging from guest engagement to team discipline
• Outstanding guest service skills and passion for hospitality, problem solving and critical thinking skills
• Ability to lead by example
• Demonstrate a calm demeanor in a bustling environment
• Must be self-motivated and high energy a willingness to take on new challenges
• Must demonstrate sound cash-handling skills in a dynamic, fast-paced environment

ABOUT FLYOVER ATTRACTIONS 

The Flyover attractions team brings new attractions to life and oversees existing operations. Flyover, the Ultimate Flying Ride, utilizes state-of-the-art technology to give you the feeling of flight. You hang suspended, feet dangling, before a 20-metre spherical screen while our film whisks you away on an exhilarating journey across some of the world’s most iconic landscapes. Special effects, including wind, mist and scents, combine with the ride’s motion to create an unforgettable experience. Currently, there are Flyover’s located in Vancouver, B.C., Reykjavik, Iceland, Las Vegas Nevada and Chicago.

ABOUT PURSUIT

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included. Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.   
Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the USA to apply and join our inclusive team!  
 
We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com. 
 
We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.