As Training Coordinator (TC) you will assist in the development and delivery of our training program, under the guidance of the Guest Experience Manager. You will continuously develop our Team Member Training Program and play a crucial role in shaping the guest experience and hospitality at Flyover in Vancouver. Your schedule will also include front line shifts to accommodate business needs, which will be beneficial to developing our training program.

The wage for this role is $18.65CAD hourly and a full breakdown of perks and benefits will be discussed during the interview process.

• Deliver training that aligns with Flyover Standard Operating Procedures (SOPs) ensuring information is up to date and relevant at all times
• Bring high energy, creativity, and awareness to delivering training
• Contribute to building a respectful environment where safety comes first
• Source creative training ideas to ensure continuous development of Flyover programs
• Take initiative and anticipate the training needs of the Flyover team, leaders, and the business
• Assist in the delivery of our full employee training cycle (from identifying training and development needs, gathering feedback, developing and delivering training programs)
• Assist in updating all training materials, policies and procedures
• Anticipate and actively respond to guest needs to elevate guest experience and hospitality at Flyover
• Provide ongoing support and mentoring to the team as needed

This list describes a lot of what a TC does, but no job description can anticipate every single issue or project that could come up. Pursuit and Flyover in Vancouver might need to reduce, add or change job tasks from time to time.

• At least 1 year of experience working in a guest-focused environment, including experience asa Flight Guide
• Experience giving presentations and speaking in front of large groups
• Experience working in a high-energy, dynamic, diverse team environment
• Experience handling challenges and unforeseen issues with creativity and humor
• Excellent interpersonal and communication skills in all situations, clear in both oral andwritten communications, including fluent in English language
• Proven ability to problem solve and work independently
• Proficient in ticketing system and ensure all sales transactions (FIT’s, groups, pre-paid voucher, ticket, retail, food & beverage) are processed efficiently and accurately ensuring a seamless guest experience
• Ability to take initiative and follow through on tasks needing attention
• Availability to work a variety of shifts including evenings, weekends and holidays
• Comfortable working on your feet for extended periods of time in both an indoor and outdoor environment
• First Aid certification is an asset

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Vancouver and legal ability to work in Canada is required.

ABOUT FLYOVER ATTRACTIONS
Experience the world like never before with Flyover. Our flying journeys immerse you in the essence of diverse destinations, capturing their beauty and spirit while sparking a sense of adventure and curiosity. Embark on a journey of awe-inspiring perspectives and unparalleled stories. Current locations include Vancouver BC, Reykjavik Iceland, Las Vegas Nevada and Chicago Illinois. 

ABOUT PURSUIT
Pursuit is a hospitality and attractions company that connects guests and staff to iconic places through unforgettable and inspiring experiences and strives to become the world’s leading provider of experiential adventure travel. Pursuit generates revenue and shareholder value as one of two business units operated by Viad, an S&P SmallCap 600 international experiential services company, traded on the New York Stock Exchange under the symbol VVI.

We deliver rich travel experiences to the global market in iconic destinations through its unique hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours and travel products

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.  

Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the USA to apply and join our inclusive team! 

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com.

We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted.