As a Facility Custodian (“FC”) Team Member you will help to create an unforgettable experience that exceeds the expectations of our guests by ensuring a consistently clean and well-maintained facility. Facility Custodians will also be an effective ambassador for not only Flyover, but for Navy Pier and Chicago as well. Facility Custodians should take pride in maintaining a clean, welcoming environment while keeping an eye out for safety. Flyover team members should always strive to represent the team in a positive manner with a guest first attitude.

The wage for this role is $18 per hour and a full breakdown of perks and benefits will be discussed in the interview process.

Reporting to the Technical Manager, duties include, but are not limited to:

• Perform routine cleaning tasks in guest and team areas based on a schedule created by the Technical Manager.
• Ensure cleaning checklists and maintenance logs are maintained and up to date.
• Maintain garbage collection areas and help facilitate an effective recycling program.
• Notify Technical Manager or Guest Experience Supervisor on duty of any safety hazards or concerns, keep emergency exits and hallways clear of debris.
• Perform minor painting and plumbing duties.
• Keep the iRide areas clean and respond to maintenance incidents as they arise.
• Ensure supply stock is adequate and well organized.
• Assist other departments with retrieving supplies and daily set up and closing duties.
• Assist with preventative maintenance of the facility.
• Assist with evacuation procedures in the event of an emergency.
• Receive and transport deliveries both on and offsite.
• Answer guest questions regarding Flyover, Navy Pier and Chicago.
• Stay up to date on current and upcoming events at Flyover and Navy Pier.

This list describes a lot of what a “FC” does, but no job description can anticipate every single issue or project that could come up. Pursuit and Flyover might need to reduce, add or change job tasks from time to time.

Ideal Behaviors

• Demonstrate exceptional guest service and problem-solving skills.
• Ability to complete assignments with minimal supervision.
• Internally motivated with a consistently high level of energy.
• Ability to take initiative and follow through on tasks needing attention.
• High attention to detail.
• Strong organizational skills, while possessing flexibility towards different tasks.
• Confidence to safely use common hand tools such as hammers, drills, wrenches and screwdrivers.

Ideal Experience and Qualification

• Experience in a custodial or light maintenance role an asset.
• Tourism or hospitality industry experience an asset.
• Exceptional interpersonal and guest service skills.
• Availability to work a variety of shifts including evenings, weekends and holidays.
• Comfortable working on your feet for extended periods of time in both an indoor and outdoor environment.
• Ability to lift loads of up to 50 pounds as necessary.
• First Aid certification is an asset.

To handle this job successfully, any person hired must be able to perform each task well. FOCH will make any reasonable accommodation possible to help a person with disabilities to perform their job.  This job is based in Chicago, IL with Pursuit’s Flyover team.  Pursuit is an equal opportunity employer.

This list describes at a high level what this job requires, but no job description can anticipate every single task, issue or project that could come up.  Pursuit and FlyOver Chicago reserve the right to adjust, reduce, add, or change job tasks as needed for the success of the business.

Pursuit is a global attractions and hospitality company that connects guests and staff to iconic places through unforgettable and inspiring experiences and strives to become the world’s leading provider of iconic attractions and hospitality experiences.  Pursuit generates revenue and shareholder value as one of two business units operated by Viad, an S&P SmallCap 600 international experiential services company, traded on the New York Stock Exchange under the symbol VVI.

Pursuit’s mission is to connect guests and staff to iconic places through unforgettable, inspiring experiences. We deliver rich travel experiences to the global market through our unique hotels and lodges, recreational attractions, retail, food and beverage, sightseeing, tours and travel products. Today, the company enjoys strong perennial demand with operations in or adjacent to Banff, Jasper and Waterton Lakes National Parks in Canada; Glacier, Denali, and Kenai Fjords National Parks in the United States; and our three Flyover attractions, FlyOver Canada in Vancouver, B.C. and FlyOver Iceland in Reykjavik, FlyOver Las Vegas, NV.  In addition, new attractions coming soon include two FlyOver theater attractions in Chicago and Toronto, and the Sky Lagoon, a premier oceanfront geothermal lagoon experience near Reykjavik, Iceland.  Through its Refresh Build Buy strategy, Pursuit is continuing its growth trajectory into new iconic locations around the world.

We are strengthening and improving our culture, our attractions, and our operations to deliver these unforgettable guest and staff experiences. We will work hard to refine and execute our strategic plan for the expansion of the business, accelerate profitable revenue growth through strategic capital deployment, drive strong organic growth of our existing businesses, and acquire unique and complementary businesses. We will work tirelessly to build a strong entrepreneurial, as well as a fun and rewarding culture for our team members.

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.  

Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the USA to apply and join our inclusive team! 

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com.

We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted.